The Rushcliffe Promise

To all the staff “ Our mum lived with you for 7 years and the last few months were really difficult for her and us as she got poorly. But we really appreciated the kindness, sympathy, and support through this time. ”

What an amazing care service! “ I am delighted to provide a review for this outstanding service. Having managed care services for many years for the NHS and private care providers , after retraining, I am now going into The Old School House to provide a barbering service to the gentlemen living there. This is one of the best care homes that I have been too (and there have been many over the years). It is clear that the manager and staff team supporting the residents genuinely care for the people living and there is always something going on, the last time I visited the coronation was being celebrated and prior to my visit yesterday everyone had been taking part in a sports day event. In my opinion this service deserves an outstanding rating with CQC. Keep doing what you’re doing!….. you are all amazing. ”

You are all brilliant “ What a fantastic job you are all doing, love to you all ”

Wonderful Care “ We found Highbury and I cannot thank the staff enough for all the wonderful care given to my husband. He remains steady and out of hospital, thanks to Highbury ”

Heron Court “ My Mum has been a resident at Heron Court since she was discharged from hospital in March. The care she has received has been exemplary. Previously she was in a home where this was not the case and she had a bad fall. The contrast could not be greater. The staff are extremely caring and build positive relationships with the residents as individuals. My Mum is as happy as is possible, given her degree of dementia, for example, her personal care is meticulous and she even has little treats like having her nails painted. The nursing care is also first class and the Home has succeeded in healing a wound on Mum’s head which had deteriorated both in the previous home and in hospital. The home is welcoming and I always feel that my visits are valued. I really think my Mum is getting the best of care at Heron Court. ”

Thanking You “ The staff are absolutely wonderful, caring, friendly, helpful and approachable. ”

To all the staff “ We cannot thank you enough for the genuine kindness you showed to us and dad. I don’t think you realise how much this meant and the comfort it has given us. We will always be eternally grateful for the care which you gave to him. ”

Great team! “ Great team and a lovely environment for residents! ”